Refund policy

Last Updated: 8 August 2026

At Rebbel, we want you to love every piece you order. If something doesn’t work out, here’s everything you need to know.

1. Returns

We accept returns within 5 days of delivery.

To be eligible:

Product must be unused, unworn and unwashed.
Original tags must be attached and intact.
Product must be free from stains, odours, damage or signs of use.
Original packaging must be retained.
Product must pass our quality inspection.

Return shipping is borne by the customer for change-of-mind returns.

Returns must be approved by our team before shipping. Unauthorized returns may not be accepted.

2. Size Exchange

We offer size exchanges only, subject to availability.

Exchange request must be raised within 5 days of delivery.
Product must be unused, unworn and unwashed.
Tags and original packaging must be intact.
Exchange is allowed only for the same product in a different size.
No colour, product or design changes.

First Size Exchange = FREE

For your first approved size exchange, Rebbel covers the shipping cost of the replacement size.

The cost of sending the original product back to us is borne by the customer, unless the exchange is due to an error on our part.

If your required size is unavailable, we’ll provide the applicable refund or store-credit option.

3. Sale & Final Sale Items

Products specifically marked FINAL SALE are not eligible for return or exchange.

Discounts or promotional offers will be treated as final sale only when clearly stated at the time of purchase.

4. Wrong Product Received

Received the wrong product? Contact us within 48 hours of delivery at:

support@iamrebbel.com

Please include your Order ID, photos of the product received and the shipping label.

If the error is confirmed to be ours, we’ll arrange a free replacement. If the correct product is unavailable, we’ll provide an appropriate refund or resolution.

5. Damaged Product or Missing Item

For damaged products, missing items or package-tampering claims, contact us within 48 hours of delivery.

A continuous unboxing video is strongly recommended and may be required to verify the claim.

The video should show the sealed package, shipping label and complete unboxing process.

If the issue is verified, we’ll provide a replacement, reshipment or refund, as applicable.

6. How to Request a Return or Exchange

Email support@iamrebbel.com with:

Order ID
Name and registered contact details
Reason for return/exchange
Required exchange size, if applicable
Photos/videos where required

Please wait for approval before shipping anything back.

7. Quality Inspection

All returns and exchanges are inspected after reaching us.

Requests may be rejected if the product has been worn, washed, altered, damaged, stained, has missing tags, or shows other signs of use.

8. RTO (Return to Origin)

Orders returned because of customer-related reasons such as refusal of delivery, incorrect/incomplete address, unavailability or failure to respond to delivery attempts may be treated as Customer-Initiated RTOs.

Shipping and logistics costs already incurred may not be recoverable. Reshipment may require payment of applicable shipping charges in advance.

Important

Return window: 5 days from delivery
Exchange window: 5 days from delivery
Size exchange only
First size exchange replacement shipping is FREE
Change-of-mind return shipping is paid by the customer
All returns/exchanges are subject to inspection
Nothing in this policy limits rights available to consumers under applicable law.