FAQ
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What is Rebbel?
Rebbel is a premium streetwear brand designed for bold individuals who want to express their unique personalities through fashion. Our collections feature limited-edition, high-quality pieces with a focus on self-expression, creativity, and sustainability.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash On Delivery ( COD) .
Can I cancel my order?
Orders can be canceled within 24 hours of placing them. Beyond this window, cancellations will not be possible as production or shipping processes would have started.
What are your shipping charges?
Shipping is free for all domestic orders. We do not offer international shipping till now.
What is your shipping time?
Domestic Orders: Delivered within 5-7 business days.
Please note that delivery times may vary during high-demand periods or unforeseen circumstances.
How can I track my order?
Once your order has shipped, you will receive a tracking link via email or SMS. Use this link to monitor your order's journey.
Do you restock sold-out items?
No, all Rebbel products are part of limited drops and will not be restocked. This ensures exclusivity and rarity for our customers.
What does "rarity tag" mean?
Every Rebbel product comes with a rarity tag indicating its exclusivity. These tags signify the product’s limited nature and help highlight the uniqueness of owning a piece from Rebbel.
Do you offer personalization?
No, we currently do not offer personalization or customizations on our products.
How do I choose the right size?
Each product page includes a detailed size chart. We recommend measuring yourself and referring to the chart to select the best fit.
What is your size exchange policy?
We offer a one-time free size exchange within 7 days of delivery. The item must be unworn, unwashed, and in its original condition with tags intact. Please email us at support@iamrebbel.com to initiate an exchange.
What is your return policy?
At Rebbel, we want you to love what you wear. If you’re unsatisfied with your purchase, here’s how our return policy works:
1. 100% Money-Back Guarantee:
If you don’t like the product, you can return it within 7 days of delivery for a refund.
Refunds will be processed after deducting return shipping charges.
The product must be unused, unwashed, and in its original condition with tags intact.
How can I contact Rebbel?
You can reach us via email at support@rebbel.com. Our customer service team is available Monday to Friday, 11:00 AM to 5:00 PM IST.
What should I do if I receive a damaged or missing product?
We take great care to ensure your order reaches you in perfect condition. However, in the rare case of a damaged item or missing product, we are here to help resolve the issue promptly.
To process your request quickly and efficiently, please follow these steps:
1. Unboxing Video Requirement:
Before opening the package, record an unboxing video.
The video should clearly show:
The sealed outer packaging.
The unboxing process.
The product(s) inside the package.
2. Capture Issues in the Video:
If an item is damaged or missing, ensure the video captures the issue clearly.
3. Contact Us:
Email the unboxing video along with your order details to support@rebbel.com.
Describe the issue (e.g., damaged item, missing product) in your email.
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Q: How will Rebbel resolve the issue?
For damaged items, we will offer a replacement or refund after reviewing the video evidence.
For missing products, we will ship the missing item at no additional cost or provide a refund if the item is no longer available.
Note: Without an unboxing video, we may be unable to process claims for damaged or missing items.
For further assistance, feel free to contact our support team. We’re here to help!
How can I stay updated on new drops and announcements?
Follow us on Instagram @iam_rebbel and sign up for our newsletter to stay updated on exclusive launches, events, and collaborations.
Can I collaborate with Rebbel?
We love working with bold and creative individuals! If you’re an artist, influencer, or creator interested in collaboration, Whatsapp us at 7767070298.